Safety & Comfort
Staff are required to identify themselves. All employees are issued an identification badge that they are required to wear. This identification badge assures you that the person delivering your care is a hospital employee.
As a patient in the hospital, it is important to be correctly identified. You will be required to wear an identification bracelet at all times. Always identify yourself before undergoing a procedure.
Please ensure that your nurse is informed of all allergies that you may have. This includes all food, medication, or environmental allergies. A red allergy bracelet will be placed on your arm indicating what you are allergic to.
Your doctor will prescribe the medications necessary for you during your stay. It is very important that you let the nursing staff know all of the medications including vitamins and herbals that you take at home including how and when you take them. While you are in the hospital, you must not take any of your own medications. In rare instances if you are on a medication that the hospital does not carry, the hospital may ask to use your supply until an alternate supply is obtained.
Hospital staff are trained in safety measures. Your safety is of the utmost priority to us. While you are in the hospital, if you notice anything that appears unsafe, please notify a member of your health care team.
Routine fire drills are practiced. In the rare event of a fire, a member of your health care team will give you further instructions to follow.
In accordance with the Smoke Free Ontario Act, effective January 1, 2016; there is NO SMOKING permitted anywhere on hospital grounds except in our Designated Smoking Area.
As of January 1, 2018 the Designated smoking area will be revoked and there will be no smoking anywhere on hospital grounds. We ask that all persons visiting the hospital follow this recent legislation and keep our grounds smoke-free.
Our designated smoking area has been established as the gazebo by the ambulance Bay door, marked by a “Smoking Area” sign. Personal fines for smoking outside of this area can be up to $5,000 per offence. If you have decided to quit there are a number of smoking cessation programs available to you. Thank you for your Cooperation and understanding,
For more information visit http://www.mhp.gov.on.ca/en/smoke-free/factsheets/hospitals.asp
Personal Care Items
|Toothbrush and toothpaste
Shaving cream, if needed
Deodorant and soap
|Hairbrush or comb
***Please put your name on all of your personal items.***
The Hospital prohibits patients from bringing electrical equipment such as fans, Televisions, or lamps into the Hospital.
In special circumstances electrical equipment, which is CSA approved and has been inspected by our Maintenance Department, will be allowed. Please advise your nurse of any electrical equipment you have with you.
Wi-fi is available to patients and visitors. Use the network "GUEST RLH". You do not need a password.
Telephones are available free of charge in each patient room for local phone calls only. Dial “9” to access an outside line. For long distance phone calls it is preferable that patients use a calling card and place the call from the Lobby telephone. If a calling card is unavailable, the patient may dial “0” on their phone which rings to the Nursing Station where someone will contact the operator and transfer to the patient’s phone.
Televisions are available free of charge.
Vending machines are located on the Main Corridor next to the elevator. Snack items and hot or cold drinks are available for purchase.
Meal times are as follows:
- Breakfast - 7:30 a.m.
- Lunch - 11:30 a.m.
- Supper - 4:30 pm
Your doctor may have placed you on a special diet. Please check with your nurse before you have food items brought to the hospital. A fridge and microwave are available for food storage and reheating. Any stored items must have your name, room number and date on any items that are brought in.
If you have dietary allergies, or preferences, please notify your nurse and these will be forwarded to the Food & Nutrition Department.