Personal Health Information - Privacy

Information Practices

We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history, records of your visits to the Red Lake Hospital and the care that you received during those visits. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits. Information may be shared between the Red Lake Medical Associates and the Red Lake Margaret Cochenour Memorial Hospital’s electronic medical record as part of the continuum of care.

You can access here the Personal Health Information Protection Act (PHIPA)

Uses and Disclosures of Personal Health Information

We use and disclose your personal health information to:

  • Treat and care for you,
  • Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others),
  • Plan, administer and manage our internal operations,
  • Conduct risk management activities,
  • Conduct quality improvement activities (such as sending patient satisfaction surveys),
  • Teach,
  • Compile statistics,
  • Fundraise to improve our healthcare services and programs,
  • Comply with legal and regulatory requirements, and
  • Fulfill other purposes permitted or required by law.

Personal health information may be disclosed to a prescribed planning entity for the purposes of analysis, or compiling statistics with respect to the management of, evaluation or monitoring of, the allocation of resources to or planning for all or part of the health system without the consent of the patient provided the entity meets requirements outlined in the Personal Health Information Protection Act. Four prescribed planning entities in Ontario are Cancer Care Ontario, Canadian Institute for Health Information, Institute for Clinical Evaluative Sciences and pediatric Oncology Group of Ontario.

Connecting Ontario

Connecting Ontario is the platform enabling doctors and clinicians to share your medical data through a "Clinical Viewer Portal" in a safe, secure digital format that will improve the care you received. This means authorized members of your health care team have immediate access to your important personal health information including medical history, emergency department visits, lab results, hospital reports, home care and long-term care information and diagnostic imaging reports (eg x-rays).


If you don’t want to share your information in Connecting Ontario or to receive copies of your information from Connecting Ontario, contact  or call 1-866-250-1554.


Ontario Laboratories Information System (OLIS) 

If you wish to withdraw or reinstate consent for the Ministry of Health and Long Term Care and healthcare providers to access your test results contained in the Ontario Laboratories Information System, contact Service Ontario at 1-800-291-1405 or complete an OLIS Withdrawal of Consent or OLIS Reinstatement Consent form (here) and submit it to an OLIS-participating hospital laboratory.


How to request  access to my Personal Health Information

You may access and request corrections to your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting the privacy office in person or any other described below.  You can also print and fill out this Request for Information Access form and email it to


Freedom of Information/ Privacy Officer

Red Lake Margaret Cochenour Memorial Hospital

P. O. Box 5005, Red Lake, Ontario POV 2MO

Tel: (807) 727-3804 Fax: (807) 727-2923





Fees will apply depending on type of information, number of pages and copies requested.  Please contact our Health Records department for specific fee information at 807-727-3814. 


How is information protected?

  • We take steps to protect your personal health information from theft, loss and unauthorized access, copying modification, use, disclosure and disposal.
  • We conduct audits and complete investigations to monitor and manage our privacy compliance.
  • We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.

Contact the Ontario Privacy Commissioner 


You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your rights.

Please contact the Office of the Information and Privacy Commissioner/Ontario by one of the following methods

Information and Privacy Commissioner/Ontario

2 Bloor Street East, Suite 1400

Toronto, Ontario M4W 1A8


E-mail: Do not send personal information by e-mail. To reach the IPC Communications Department or receive publications electronically: