COVID-19 Information Centre

We require all visitors and out-patients to wear a mask when visiting the hospital. 

 covid19 announcement



Public Vaccination Clinic Update!

COVID-19 vaccine clinics in our community will be taking place VERY SOON for:


--First Nations, Metis, and Inuit Adults
--Chronic home health care recipients
--Long term care residents and staff
--Assisted living residents and staff
--Retirement home residents and staff
--First Nations Elder care home residents and staff
--Essential caregivers for care home residents
--Personal support workers
--Front-line health care workers


If you are part of any of the above mentioned groups and wish to receive the vaccine, please click here to complete the survey, as soon as possible!
This survey is REQUIRED in order to book an appointment. Please complete as soon as possible, to ensure that you receive your booking code.


COVID-19 Hospital Update:


Message from the CEO 

Our Hospital Team continues to work hard to prevent and address COVID in our community. Our actions have included our Assessment Centre, Isolation Centre, the addition of Laboratory onsite testing, screening, personal protective equipment (PPE), changes in Outpatient and Triage processes, visitor restrictions, and increased virtual care. I am grateful and proud of our Staff and Physicians for their amazing dedication to safety, and hours of hard work. 


There is light ahead: vaccines are coming! As of March, I am delighted that, following Ontario’s guidelines, we have started COVID vaccination of our Hospital staff and Physicians. We continue to collaborate with Public Health, Red Lake and Ear Falls Family Health Teams, and EMS on the plan to bring vaccines to you as soon as we can. Over 400 community members responded to our informal Facebook community survey on vaccine readiness. Approximately 75% of you said you are ready! Vaccines are crucial to curbing COVID. As you wait for the vaccine, or as you consider whether you will get it, I encourage you to get the information you need to feel comfortable. Ask questions to your healthcare provider or by calling Northwestern Health Unit’s COVID-19 hotline at 1-866-468-2240, and read up on vaccine safety from evidence-based sources such Ontario's COVID Vaccine Information website. Deciding whether to vaccinate is one of the most important decisions you will make.

As always, stay safe. COVID can spread breathtakingly quickly, especially now with its new variants. Each one of us can help our world get beyond this disruptive, difficult pandemic. Thank you for doing your part.


Sue LeBeau, President and CEO 


Masks are now mandatory for all people coming to Hospital. Visitors must wear a mask. Visitor restrictions are still in effect, so this would apply  to individuals that have been deemed, by a physician or Nurse Manager, as an “essential care partner” (prior to visitation)


Staff, Patient and Visitor Screening

  •  When patients or visitors enter the building, they will complete the electronic screen on an iPAD, located in the lobby. 
  • Once a patient / visitor successfully completes the screen, they may enter the Hospital. If a patient / visitor fails any of the screening questions, the iPAD will alert the Nursing Station and a staff member will come out to meet that person and determine next steps.

Visitor Restrictions 

  • We are currently allowing one designated care partner for patients admitted to the hospital and one designated essential care partner for out-patients, including those accessing the emergency department, if necessary.
  • Essential care partners are defined as an individual selected by the patient in collaboration with the health care team, who provides essential assistance with care needs, such as mobility aid or communication support. All other visitors are not permitted access to the emergency department at this time. 
  • There are other categories of patients who are offered visitation in addition to this including pediatric patients up to 18 years of age, patients in labour, patients at end of life, and critically ill patients, please speak to hospital administration or the Nursing department after hours, for specific visitation procedures for these categories. 
  • All other visitors are asked to refrain from presenting to the hospital. For any visitation related inquiries please call to speak with Taylor Geary Nurse Manager 727-3830 or Meghan Gilbart CNE 727-3803. 
  • We understand that these restrictions can be upsetting and challenging. Thank you for your continued understanding as we protect our patients, staff, and community against COVID 19. 
  • It is important to note, these restrictions may change in relation to the COVID 19 activity within our community and region. e will continue to closely monitor transmission rates and will communicate updates and changes as the situation evolves.”

Emergency Department

  • The main entrance to the Hospital is locked for the night. PLEASE RING THE BUZZER to gain entry. A Nurse or Clerk will respond and they will conduct a screen.

  • We still request that patients presenting to the ED contact the Nursing Department, prior to arrival at 727-3811– if it can be done safely. Of course, if you are experiencing a life threatening health issue, you do not need to call ahead.
  • Please continue to follow the recommendations of the Northwestern Health Unit.
  • Please see our Emergency Isolation Centre Q&A, for information about how the centre works and why it is an important support in our community.

  • If you are experiencing a life threatening health issue, such as a heart attack, please dial 9-1-1 or come to the Emergency Department immediately, as you normally would.

Outpatient Appointments: Lab, X-Ray, Ultrasound 

  • Please do not arrive early for their appointments. Due to COVID-19 we have had to significantly reduce the size of our waiting area and we must ensure minimal occupancy at all times. If you arrive too early for your appointment, you may be asked to wait outside.
  • Please ensure you HAVE an appointment for Lab, X-Ray or Ultrasound, before coming to the Hospital. We cannot accommodate walk-ins for these services.
  • Please remember that the Lab and Diagnostic Imaging staff are also responsible for attending to emergencies in the Hospital ED. While we aim to have enough coverage for both areas, this is not always possible and emergent patients will take priority over outpatients. This may mean a longer wait then usual, if you happen to be here during an emergency. 
  • As we continue to offer laboratory outpatient testing in a safe environment, we appreciate your understanding with our longer-than-usual wait times. To counter the impact COVID-19 is having on outpatient testing waits, we are taking measures such texting for appointments, streamlining our processes, and collaborating with our Family Health Team to offer testing at the clinic when possible. We have been keeping our Physicians and Nurse Practitioners informed so we can prioritize testing together.

COVID-19 Assessment Centre

  • To book a COVID-19 test, please call the Assessment Centre at 727-7035.
  • If you think your child may have COVID-19, please do no hesitate to get them tested. Some concerns have been expressed, from parents, that the nasal pharyngeal swab is too invasive for a child. Please know that this is the most accurate way of testing --- and actually, children respond well, for the most part. They are little Champs!
  • For information on Assessment Centre visit here.

The Mobile Crisis Response Program:

Continues to operate at regular capacity. If you are facing a mental health or addiction crisis, please contact 1-866-888-8988, for local support. Visit - Mental Health & Addictions Services for more information on hours of operation.



Northwestern Testing Outcomes:

For information on COVID-19 in our region please visit Northwestern Health Unit Website :


          If you have any questions related to our Pandemic Plan please contact the hospital CEO.